License to Act

Artificial intelligence agents are entering banking, payments, insurance and healthcare. Someone has to decide what they are allowed to do. 

License to Act talks to the executives, regulators and builders who make those decisions. They tell us where agents run inside their organisations today, how they govern them, and what it would take to become a Thinking Organisation: one that understands its own context well enough to improve how it works. 

Each episode places a guest somewhere on the road from assistants, to pilots, to processes that run end to end, to organisations where agents do the work and people step in where it matters. We look at that road through four questions. What gets redesigned in the processes, and what stalls? What happens to people, their roles, their skills, their trust and their fear? How much governance is enough, and does it scale? What do the rules assume, and where do they have no place for an agent? 

Every episode ends with the same question: who grants the license to act, who sets its limits, who monitors it, and who can take it away? 

Our guests work in banks, payment institutions, insurers, healthcare providers and charities, and they are accountable for the results. They talk about what works, what failed, and what they are still unsure about. There are no vendor pitches. 

Hosted by Luis Lancos and Antonio Vieira Santos. Sponsored by DataWhisper